| ❗Mark Your Calendar❗ Don’t miss this Educational Session at the 2025 CCNC in Sacramento 🔽 “Water Damage Claims … Unravel The Mystery!” 📍 August 27, 2025 11:30 am – 12:30 pm (PDT) 📍Sacramento Hyatt – Classroom 3 Speakers: Ulises Castellon, CPCU, Chief Executive Officer, Fire Cause Analysis Josh Bastian, Engineer & Fire Investigator, P.E., NAFI-CFEI, Fire Cause Analysis Session Description: Water damage claims are the new severity peril for insurers. Fire Cause Analysis forensic experts will illustrate the variety of powerful technical tools available to the adjuster and their experts in the aftermath of a claim. This workshop is designed to help develop the skills necessary to ensure a thorough and effective water damage claim investigation. Claims professionals will receive the tools and perspectives needed to: understand residential and commercial water systems, how to process a water damage claim scene, and how to safely collect evidence. This engaging program will discuss water system failures using visually compelling case examples to demonstrate the current state of investigations, helping the claim’s professional to ensure complete and proper investigation of water-related claims. The presentation includes extensive illustrations of water systems and component failures and step-by-step information on how to perform an investigation that will withstand rigorous challenges. Photographs, microscopy, and video reinforce how a claims professional can work with investigators//scientists/engineers to find the root cause of the water system failure. Cost savings and increased claims success are the results of understanding failure analysis. |
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