Arizona Insurance Claims Association (AICA)

Ulises Castellon, CPCU RPA presenting ‘Ethics and the Claims Adjuster”

Course Description:
The insurance claims professional’s responsibilities extend beyond the technical ability to resolve issues of coverage, liability, and damages. The role of values and morality play in making ethical decisions. This fun interactive course utilizes ‘claims scenarios’ that are designed to challenge the decision-making process. These claims include property and liability issues under various policies of insurance (CGL, Property, Homeowners). The resultant discussion is designed to ‘stretch’ each professional’s understanding of the scenarios. This course provides some ‘real world’ claims examples and allows for the attendees to discuss an