Carol McDonald, CPCU, AIM

Director of Business Development



Carol McDonald is an accomplished claims executive, who was previously the 1st Assistant Vice President of Claims for 21st Century Insurance and has joined Fire Cause Analysis (FCA) to assist, direct and manage the company growth at FCA. Carol’s primary responsibility encompasses corporate and business development within FCA’s key areas targeted for growth.

Carol brings over thirty years of insurance industry knowledge and experience to FCA.  The last fifteen years, she specifically devoted her time to leading and improving claims operations and driving service provider relationships that resulted in claims process excellence and she has served on various industry committees, including NICB, CCC Information Services and the Insurance Fraud Advisory Board.  In addition to being a member of the Combined Claims Conference committee, Carol is also an active member of the EL Camino CPCU Chapter.

Professional Affiliations:

  • President, El Camino CPCU Charter