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FCA’s own COO, Ulises Castellon, presented “Ethics and the Claims Adjuster” at PSAA! This presentation took place on Friday, January 19th at the Renaissance Seattle Hotel in Seattle, WA.

“The insurance claims professional’s responsibilities extend beyond the technical ability to resolve issues of: coverage, liability and damages.  The process of investigation, evaluation and resolution is one that relies on good judgment to discharge their contractual responsibilities to their customers.  This workshop is designed to provide thoughtful dialogue among claims professionals to provide some tools and perspective.  It is not designed to ‘teach or preach’.  It provides some ‘real world’ claims examples and allows for the participants to discuss and evaluate the competing interests and pressures that exist in our business.” – Ulises Castellon

Learn more about Ulises Castellon below:
Ulises Castellon CPCU, RPA, Chief Operating Officer
Fire Cause Analysis, Berkeley, CA